Reference

Our Policies, Your Rights, One Clear Place

mari88 operates under a defined legal framework that sets out how your account is managed, what we expect from both sides, and how your data is handled. Access to our platform depends on local law and is available where local law permits in Malaysia.

Account TermsData & PrivacyJurisdiction-Dependent AccessCookie PolicyContact Your Rights
mari88 Our Policies, Your Rights, One Clear Place
ACCOUNT SECURITY

How We Protect Your Data and Account

Security at mari88 is handled at the account level, not just at the network layer. Your payment activity — whether through Touch 'n Go eWallet, Boost, or GrabPay — is processed over encrypted connections, and your account credentials are never stored in plain text. We retain transaction records in line with our data retention policy, and you can request a summary of what we hold at any time through the contact form.

Data Handling

We collect only the data needed to operate your account: registration details, transaction records, and session logs. We do not sell your data to third parties.

Cookie Policy

Cookies on this site support account sessions and basic analytics. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account and transaction records are retained for the period required by our operating obligations. Closed accounts have their data reviewed and reduced to the legally required minimum.

Your Access Rights

You have the right to request access to your personal data, ask for corrections, or request deletion where our legal obligations allow. Submit requests via live chat or the contact form.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. You can reach us through live chat, email, or our contact form — responses to legal requests follow a structured review process.

Live Chat Start a live chat session from your account dashboard. Legal and account queries are routed to our policy team, separate from general account support.
Email Send your legal query or data request to our support email. Include your account ID so we can locate your record and respond accurately.
Contact Form Use the contact form in your account settings to submit a formal request. Select the Legal or Privacy category so it reaches the right team without delay.

Common Questions About Our Legal Terms

These are the questions we hear most often about our policies, account rights, and how we handle personal data. If yours is not here, contact us directly.

The terms on this page are always the current version. We update them when our services or legal requirements change and note the revision date at the top of the document.

When you close your account, we reduce your stored data to what our legal obligations require us to keep. You can request a summary of what remains through the contact form.

Yes. Submit a data access request via live chat or the contact form in your account settings. Include your account ID and we will respond through the same channel.

Access depends on local law and is available where local law permits. If access is restricted in your region, account registration will not be possible from that location.

The same account terms apply regardless of which payment rail you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Linking any wallet confirms acceptance of current terms.

Raise disputes through the contact form by selecting the Legal category. Our policy team reviews each submission and responds with a structured reply, not a generic message.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.